If messages are delayed, rejected, or delivered to spam, start with the domain and mailbox information in the HostVyx Client Portal.
Check these items
- Confirm the mailbox exists and its password is current.
- Review the domain DNS records used for mail delivery.
- Check the recipient address and any bounce message.
- Send a small test message and record the exact response.
Do not copy guessed SPF, DKIM, or DMARC values into DNS. Use the values shown by HostVyx for your domain or ask support to confirm the required records.